Jan 13, 2021
In this episode of SaaS Half Full, host Lindsey Groepper chats with Helen Yu, CEO and Founder at Tigon Advisory. Last year threw customer experience expectations for a loop, and companies wanting to win in 2021 have to adapt their CX to match. But what does success look like now?
Listen as Helen shares the new drivers of customer experience and who in your company should ultimately own CX.